Return Policy

RETURN POLICY

Last updated November 15, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

If Route Shipping Protection is not purchased, all items ordered are final sale. No returns, exchanges or store credit will be offered.

Route Shipping Protection is not included in your purchase, it has to be added at Checkout.

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Crown Business Solutions
Attn: Returns
RMA #
1210 Stirling Road
Ste 1B
Dania Beach, FL 33004
United States

Return shipping charges will be paid or reimbursed by us.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return and provide you with a store credit for the value of the returned item.

EXCEPTIONS

The following items cannot be returned:

• Crown Annual Memberships
• Opened food products
• Opened/used items not in the original condition

For defective or damaged products, please contact us at the customer service number below to find out if you are eligible for an exchange or store credit.

Please Note

• Unopened items may be eligible for return with store credit
• Damaged items may be eligible for re-ship or return for store credit

LOST PACKAGE

If your package is lost in transit and you did not purchase Route Shipping Protection, we cannot reship your order.
If you did purchase Route Shipping Protection, contact us and we will reship as soon as possible. There is no reshipment fee when a lost package is covered by Route.

RESHIPMENT FEE

A $9.99 reshipment fee applies when an order has to be sent a second time because it came back to us as undeliverable, or because it needs to go to a corrected or updated address. The fee covers the cost of shipping the order again. It does not apply to a lost package covered by Route Shipping Protection.

• The fee must be paid by credit or debit card. Net 30 terms are not available on reshipment fees.
• Please pay it on its own. Adding anything else to the same cart turns Net 30 off for the entire order, so place any Net 30 purchases in a separate checkout.
• Our support team will send you the payment link. Please only pay this fee if you have been directed to it.

QUESTIONS

If you have any questions concerning our return policy, please contact us:
Start a chat using the button on any page, or email [email protected]